Membership and Communications Manager
Finance, Audit

NAFN DATA AND INTELLIGENCE SERVICES

MEMBERSHIP AND COMMUNICATIONS MANAGER
Permanent, 36 hours per week

Salary Grade: J - £39,002 to £41,846 per annum
Location: Tameside Council Offices, Two Trees Lane, Denton, M34 7QL

NAFN Data and Intelligence Services is a national service provided and hosted by Tameside Council. It is one of the UK’s largest shared services providing data, intelligence and best practice to support verification, debt recovery, criminal and fraud investigations to the public sector, including local authorities, housing providers and other government agencies. It has a customer base of 420 member organisations with over 10,000 active users.

Established in 1997, the organisation has grown and developed its service offer to members and established key working relationships with the Home Office, DVLA and the Local Government Association as well as other national and regional bodies.

We are looking for a membership and communications professional who has demonstrable experience in these fields. It is an exciting time to be joining NAFN as we look to improve how we engage with our members, partners and key stakeholders ensuring our membership remains great value, but above all, it is representative of their needs.

The role is very diverse and offers the opportunity for the postholder to be innovative and creative and covers four broad areas:-

Membership: To lead on the development and delivery of a membership, engagement, recruitment and retention strategy, coordinating the collection of annual membership fees and quarterly usage and third party service charges.

Communication: To lead on customer relations management, including the creation and dissemination of information advising members on services and business opportunities. To develop and deliver a Communication Strategy and Plan that will underpin core organisational objectives impacting on stakeholders.

Marketing: To lead on the development and delivery of the Marketing and Communication Strategy and Plan that underpins service delivery and improvement objectives set out in the annual Business Plan. There is a further responsibility to promote the NAFN service offer, to attract new members and users, and deliver associated external conferences and events including the Annual General Meeting and Summit. Also, to ensure that all team members represent NAFN in a positive and consistent manner.

Training: To lead on and develop a service for the provision of external training events for NAFN users working with the NAFN Service Team to administer, deliver and evaluate all training initiatives. This includes an annual programme of webinars.

If you want to join our team and possess the qualities required to develop our business we would like to hear from you. If you would like to find out more about this position and discuss the opportunity in more detail, please contact Mark Astley, Head of NAFN Data and Intelligence Services on 0161 342 3662 for an informal discussion or arrange for a coffee and chat. .

A Basic DBS Disclosure is required for this role. This must be obtained by the successful applicant.

CVs are welcome and can be sent to recruitment@tameside.gov.uk quoting ADV1788

Reference No: ADV1788
Closing date: 30th January 2019

Job description/ Person specification.doc  







Location
Tameside Council Offices
Vacancy Description
 
NAFN DATA AND INTELLIGENCE SERVICES

MEMBERSHIP AND COMMUNICATIONS MANAGER
Permanent, 36 hours per week

Salary Grade: J - £39,002 to £41,846 per annum
Location: Tameside Council Offices, Two Trees Lane, Denton, M34 7QL

NAFN Data and Intelligence Services is a national service provided and hosted by Tameside Council. It is one of the UK’s largest shared services providing data, intelligence and best practice to support verification, debt recovery, criminal and fraud investigations to the public sector, including local authorities, housing providers and other government agencies. It has a customer base of 420 member organisations with over 10,000 active users.

Established in 1997, the organisation has grown and developed its service offer to members and established key working relationships with the Home Office, DVLA and the Local Government Association as well as other national and regional bodies.

We are looking for a membership and communications professional who has demonstrable experience in these fields. It is an exciting time to be joining NAFN as we look to improve how we engage with our members, partners and key stakeholders ensuring our membership remains great value, but above all, it is representative of their needs.

The role is very diverse and offers the opportunity for the postholder to be innovative and creative and covers four broad areas:-

Membership: To lead on the development and delivery of a membership, engagement, recruitment and retention strategy, coordinating the collection of annual membership fees and quarterly usage and third party service charges.

Communication: To lead on customer relations management, including the creation and dissemination of information advising members on services and business opportunities. To develop and deliver a Communication Strategy and Plan that will underpin core organisational objectives impacting on stakeholders.

Marketing: To lead on the development and delivery of the Marketing and Communication Strategy and Plan that underpins service delivery and improvement objectives set out in the annual Business Plan. There is a further responsibility to promote the NAFN service offer, to attract new members and users, and deliver associated external conferences and events including the Annual General Meeting and Summit. Also, to ensure that all team members represent NAFN in a positive and consistent manner.

Training: To lead on and develop a service for the provision of external training events for NAFN users working with the NAFN Service Team to administer, deliver and evaluate all training initiatives. This includes an annual programme of webinars.

If you want to join our team and possess the qualities required to develop our business we would like to hear from you. If you would like to find out more about this position and discuss the opportunity in more detail, please contact Mark Astley, Head of NAFN Data and Intelligence Services on 0161 342 3662 for an informal discussion or arrange for a coffee and chat. .

A Basic DBS Disclosure is required for this role. This must be obtained by the successful applicant.

CVs are welcome and can be sent to recruitment@tameside.gov.uk quoting ADV1788

Reference No: ADV1788
Closing date: 30th January 2019

Job description/ Person specification.doc