Family Information Service Advice Officer
Administration

Family Information Service Advice Officer
REQ00698
Employer – Trafford Council
Address – 2nd Floor, Waterside House, Sale M33 7ZF
Salary – £18,672 - £20,541 Per annum (£11,203 - £12,324 Pro Rata)
Salary Grade – Band 3 – SCP 17 - 21
Job category – Customer & Public Services
Job Type – Administration
Working Pattern – Part Time
Working hours – 21.75
Contract type – Permanent
Closing date – 19 August 2018
Interview date – 29 August 2018

The Family Information Service is recruiting to the position of Advice Officer. This is an exciting opportunity to join a vibrant and busy team that provide impartial information, advice and guidance on childcare options, early education funding, services available to children and young people and families. You will do this through a range of channels including telephone helpline, e-mail, social media and on occasion face to face. You will also support early education providers to manage their information online to enable regular monitoring of childcare sufficiency.You will need to have experience in an advice and guidance role, ideally with a relevant level 3 qualification. Experience of administration, databases and online systems is essential, alongside excellent organisational skills. We’re also looking for strong customer service skills with the ability to deal sensitively with difficult situations and to communicate with people from a wide variety of backgrounds. For an informal chat about this role, please contact Carole Sharp on 0161 912 3237 or email: carole.sharp@trafford.gov.uk
Flexibility will be required as the office is open from 8.30 am until 5.00 pm (operated on a Rota system) 

Job description/ Person specification.pdf

To apply, click here

Location
Sale Waterside
Vacancy Description
 
Family Information Service Advice Officer
REQ00698
Employer – Trafford Council
Address – 2nd Floor, Waterside House, Sale M33 7ZF
Salary – £18,672 - £20,541 Per annum (£11,203 - £12,324 Pro Rata)
Salary Grade – Band 3 – SCP 17 - 21
Job category – Customer & Public Services
Job Type – Administration
Working Pattern – Part Time
Working hours – 21.75
Contract type – Permanent
Closing date – 19 August 2018
Interview date – 29 August 2018

The Family Information Service is recruiting to the position of Advice Officer. This is an exciting opportunity to join a vibrant and busy team that provide impartial information, advice and guidance on childcare options, early education funding, services available to children and young people and families. You will do this through a range of channels including telephone helpline, e-mail, social media and on occasion face to face. You will also support early education providers to manage their information online to enable regular monitoring of childcare sufficiency.You will need to have experience in an advice and guidance role, ideally with a relevant level 3 qualification. Experience of administration, databases and online systems is essential, alongside excellent organisational skills. We’re also looking for strong customer service skills with the ability to deal sensitively with difficult situations and to communicate with people from a wide variety of backgrounds. For an informal chat about this role, please contact Carole Sharp on 0161 912 3237 or email: carole.sharp@trafford.gov.uk
Flexibility will be required as the office is open from 8.30 am until 5.00 pm (operated on a Rota system) 

Job description/ Person specification.pdf

To apply, click here