HRSS Customer Service Advisor
Human Resources


HRSS Customer Service Advisor
REQ00968
Employer - Trafford Council
Address - Trafford Town Hall, Talbot Road, Stretford, M32 0TH
Salary - GBP 19,171 - GBP 21,166 per annum pro rata (GBP 11,502 - GBP 12,699 per annum)
Salary Grade - Band 3
Job category - Business & Corporate Services
Job Type - Human Resources
Working Pattern - Part time
Working hours - 21.75 hours per week
Contract type - Fixed Term until 31st March 2020
Closing date - 23/06/2019
Interview date - To be confirmed

Greater Manchester Shared Services are looking for an individual seeking a new and exciting challenge and an opportunity to support colleagues across Greater Manchester Police and Trafford Council within the shared service centre based at Trafford Town Hall. You will need to be a self-motivated individual who is able to work in a fast paced customer focused environment and have a passion for shared service delivery.

Our Customer Service Team are responsible for ensuring GMSS deliver an excellent service to a consistently high standard, with resolution of queries at the first point of contact. Advisors are responsible for the day-to-day management of all customer queries, over the telephone and through our query management system, ensuring that customer expectations of performance and service are met.

We are looking for a dynamic and enthusiastic individual with extensive experience in a customer service role within a large organisation. You will already have some HR and payroll knowledge ideally working with iTrent or a similar pay system. Previous experience of terms and conditions for Police Staff, Police Officers, Local Authority and/or Teachers would also be a distinct advantage. This is a busy and challenging role, dealing with a wide variety of high volume queries therefore an ability to work under pressure to tight timescales is essential. You will have excellent communication skills, be a strong team player with a flexible approach and be confident working in a fast paced customer focused environment.

You will have a pro-active approach to tackling issues and suggesting and developing improvements and you will be keen to collaborate with your colleagues across the service to drive innovation and promote customer service.

Any appointment made to this role will be subject to the appointable candidate being vetted under Greater Manchester Police clearance processes.

Job Description/ Person Specification.pdf

To apply click here
Location
Trafford Town Hall
Vacancy Description
 

HRSS Customer Service Advisor
REQ00968
Employer - Trafford Council
Address - Trafford Town Hall, Talbot Road, Stretford, M32 0TH
Salary - GBP 19,171 - GBP 21,166 per annum pro rata (GBP 11,502 - GBP 12,699 per annum)
Salary Grade - Band 3
Job category - Business & Corporate Services
Job Type - Human Resources
Working Pattern - Part time
Working hours - 21.75 hours per week
Contract type - Fixed Term until 31st March 2020
Closing date - 23/06/2019
Interview date - To be confirmed

Greater Manchester Shared Services are looking for an individual seeking a new and exciting challenge and an opportunity to support colleagues across Greater Manchester Police and Trafford Council within the shared service centre based at Trafford Town Hall. You will need to be a self-motivated individual who is able to work in a fast paced customer focused environment and have a passion for shared service delivery.

Our Customer Service Team are responsible for ensuring GMSS deliver an excellent service to a consistently high standard, with resolution of queries at the first point of contact. Advisors are responsible for the day-to-day management of all customer queries, over the telephone and through our query management system, ensuring that customer expectations of performance and service are met.

We are looking for a dynamic and enthusiastic individual with extensive experience in a customer service role within a large organisation. You will already have some HR and payroll knowledge ideally working with iTrent or a similar pay system. Previous experience of terms and conditions for Police Staff, Police Officers, Local Authority and/or Teachers would also be a distinct advantage. This is a busy and challenging role, dealing with a wide variety of high volume queries therefore an ability to work under pressure to tight timescales is essential. You will have excellent communication skills, be a strong team player with a flexible approach and be confident working in a fast paced customer focused environment.

You will have a pro-active approach to tackling issues and suggesting and developing improvements and you will be keen to collaborate with your colleagues across the service to drive innovation and promote customer service.

Any appointment made to this role will be subject to the appointable candidate being vetted under Greater Manchester Police clearance processes.

Job Description/ Person Specification.pdf

To apply click here