Contact Centre Adviser
Adult Services


Position: Contact Centre Initial Adviser (x 2 vacancies)
Salary Range: £16,926 – £20,016 (dependent on experience)
Hours: Full Time – 35 hours per week

Citizens Advice Manchester is an innovative and successful advice service, we have exciting opportunities available within our City Centre Contact Centre (during the Covid-19 outbreak we have followed government guidelines and have set our staff up to work remotely from home).

We are seeking to appoint motivated and competent individuals to deliver telephone and digital initial assessments to clients. Ideally, the successful applicants will have successfully completed the Citizens Advice Gateway training course and have a minimum six months’ full-time equivalent experience however we would be willing to offer trainee positions to the right candidate that can demonstrate:

* A professional manner and good communication skills
* An ability to gather and assess information quickly and accurately
* An ability to learn quickly and to work under pressure
* An ability to deal confidently and sensitively with members of the public as part of the frontline service.
* A commitment to equality for all

We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. The role attracts a rewarding remuneration package with excellent terms including:
* A flexible 35 hour working week
* Pension scheme
* City centre location
* Health Plan with integrated Employee Assistance Programme
* Generous holiday entitlement of 26 days per year, pro-rata (in addition to bank holidays)

Closing date: Thursday 4 June 2020 (recruitment may close earlier dependent on the volume of applications received)
Interview date: Tuesday 9 June 2020 (via videolink)


To begin the application process download an application pack from: www.citizensadvicemanchester.org.uk/work-with-us then send your CV to: hr@citizensadvicemanchester.org.uk
Location
Citizens Advice Manchester
Vacancy Description
 

Position: Contact Centre Initial Adviser (x 2 vacancies)
Salary Range: £16,926 – £20,016 (dependent on experience)
Hours: Full Time – 35 hours per week

Citizens Advice Manchester is an innovative and successful advice service, we have exciting opportunities available within our City Centre Contact Centre (during the Covid-19 outbreak we have followed government guidelines and have set our staff up to work remotely from home).

We are seeking to appoint motivated and competent individuals to deliver telephone and digital initial assessments to clients. Ideally, the successful applicants will have successfully completed the Citizens Advice Gateway training course and have a minimum six months’ full-time equivalent experience however we would be willing to offer trainee positions to the right candidate that can demonstrate:

* A professional manner and good communication skills
* An ability to gather and assess information quickly and accurately
* An ability to learn quickly and to work under pressure
* An ability to deal confidently and sensitively with members of the public as part of the frontline service.
* A commitment to equality for all

We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. The role attracts a rewarding remuneration package with excellent terms including:
* A flexible 35 hour working week
* Pension scheme
* City centre location
* Health Plan with integrated Employee Assistance Programme
* Generous holiday entitlement of 26 days per year, pro-rata (in addition to bank holidays)

Closing date: Thursday 4 June 2020 (recruitment may close earlier dependent on the volume of applications received)
Interview date: Tuesday 9 June 2020 (via videolink)


To begin the application process download an application pack from: www.citizensadvicemanchester.org.uk/work-with-us then send your CV to: hr@citizensadvicemanchester.org.uk