Contact Centre Adviser
Adult Services


Contact Centre Adviser Vacancies - Consumer Advice Helpline

Citizens Advice Manchester is an innovative and successful advice service, we have exciting opportunities available for Contact Centre Advisers on our Consumer Advice Helpline.

When buying goods or services consumers are offered protection by law under the Consumer Rights Act. Our Consumer Advice Helpline supports clients when things have gone wrong or when they have been treated unfairly as a consumer. This can include problems with: credit and store cards, faulty goods, counterfeit goods, poor service, contracts, builders, rogue traders etc. Our advisers can also refer complaints to local Trading Standards Officers who can investigate on their behalf when appropriate.

We are seeking to appoint people to work in our professional and friendly contact centre located in central Manchester (during the Covid-19 outbreak we have followed government guidelines and have set our staff up to work remotely from home).

In order to be fully competent to advise our clients all successful candidates will need to complete a full time training course, this usually lasts for 4 weeks and is paid at the full time rate. Training is usually held at our City Centre offices, however should our offices still be closed due to Covid-19 when training begins on 4 May 2020 the training will be delivered remotely via a combination of videolink and e-learning, supported by our Consumer Service Trainer.

Applicants need to be comfortable working in a target driven environment and have a desire to help people. If you have:
● Experience delivering excellent customer service in a contact centre or customer service environment
● A professional manner with good communication skills and the ability to deal confidently and sensitively with members of the public over the phone
● A commitment to equality for all
● Good data entry skills and can assess information quickly and accurately
● The ability to learn quickly and work under pressure
● The desire to participate in an initial intensive training programme

Then this could be the role for you! Start the application process by downloading a job pack from our website: www.citizensadvicemanchester.org.uk/work-with-us and sending in your CV to: hr@citizensadvicemanchester.org.uk

We can offer you a supportive culture within a charity setting committed to social justice and an attractive remuneration package with excellent terms and conditions of employment including:

* A Salary of £16,926 rising to £17,513 on achieving competence
* Full-time working week of 35 hours
* Pension scheme
* Health Plan with integrated Employee Assistance Programme
* City Centre location

Closing Date for applications: 16 April 2020
Interviews to be held: 23 April 2020 (via videolink)

Job role/training begins: 4 May 2020

Job Pack.pdf
Location
Citizens Advice Manchester
Vacancy Description
 

Contact Centre Adviser Vacancies - Consumer Advice Helpline

Citizens Advice Manchester is an innovative and successful advice service, we have exciting opportunities available for Contact Centre Advisers on our Consumer Advice Helpline.

When buying goods or services consumers are offered protection by law under the Consumer Rights Act. Our Consumer Advice Helpline supports clients when things have gone wrong or when they have been treated unfairly as a consumer. This can include problems with: credit and store cards, faulty goods, counterfeit goods, poor service, contracts, builders, rogue traders etc. Our advisers can also refer complaints to local Trading Standards Officers who can investigate on their behalf when appropriate.

We are seeking to appoint people to work in our professional and friendly contact centre located in central Manchester (during the Covid-19 outbreak we have followed government guidelines and have set our staff up to work remotely from home).

In order to be fully competent to advise our clients all successful candidates will need to complete a full time training course, this usually lasts for 4 weeks and is paid at the full time rate. Training is usually held at our City Centre offices, however should our offices still be closed due to Covid-19 when training begins on 4 May 2020 the training will be delivered remotely via a combination of videolink and e-learning, supported by our Consumer Service Trainer.

Applicants need to be comfortable working in a target driven environment and have a desire to help people. If you have:
● Experience delivering excellent customer service in a contact centre or customer service environment
● A professional manner with good communication skills and the ability to deal confidently and sensitively with members of the public over the phone
● A commitment to equality for all
● Good data entry skills and can assess information quickly and accurately
● The ability to learn quickly and work under pressure
● The desire to participate in an initial intensive training programme

Then this could be the role for you! Start the application process by downloading a job pack from our website: www.citizensadvicemanchester.org.uk/work-with-us and sending in your CV to: hr@citizensadvicemanchester.org.uk

We can offer you a supportive culture within a charity setting committed to social justice and an attractive remuneration package with excellent terms and conditions of employment including:

* A Salary of £16,926 rising to £17,513 on achieving competence
* Full-time working week of 35 hours
* Pension scheme
* Health Plan with integrated Employee Assistance Programme
* City Centre location

Closing Date for applications: 16 April 2020
Interviews to be held: 23 April 2020 (via videolink)

Job role/training begins: 4 May 2020

Job Pack.pdf