Caseworker (or Trainee Caseworker) - Energy Team
Adult Services


Citizens Advice Manchester is a leading provider of advice and casework services, we are innovative and successful, putting clients first with a focus on providing high quality advice via telephone, digital and face-to-face channels.

We are looking to recruit a candidate who would be interested in developing their existing advice skills and gaining experience in project work. We will provide a full training and support package if necessary.

You will join a team of advisers within our award winning Energy Advice Team, the key provider of energy fuel debt advice in Manchester. This team aims to tackle fuel poverty in Manchester by providing a service specifically targeted at the most vulnerable and financially excluded individuals and families.

Following initial training, the advisers will provide a flexible menu of services including money advice, income maximisation, welfare benefits and energy efficiency advice via a range of outreach venues/telephone and face to face advice.

You will also deliver energy awareness and budgeting sessions to community groups and frontline staff in partner organisations.

More information about the role and how to apply can be found on our website (www.citizensadvicemanchester.org.uk/work-with-us).

We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. The role attracts an attractive remuneration package with excellent terms including:

* A flexible 35 hour working week
* Pension scheme
* City centre location
* Health plan with 24/7 telephone support service
* Generous holiday entitlement starting at 26 days per year (in addition to bank holidays) and rising with long service to a maximum of 34

Expression of interest will not be considered where a complete CV and covering letter outlining suitability for the role against the person are not submitted.

INTERVIEWS TO BE HELD: 12 August 2019

Location
Citizens Advice Manchester
Vacancy Description
 

Citizens Advice Manchester is a leading provider of advice and casework services, we are innovative and successful, putting clients first with a focus on providing high quality advice via telephone, digital and face-to-face channels.

We are looking to recruit a candidate who would be interested in developing their existing advice skills and gaining experience in project work. We will provide a full training and support package if necessary.

You will join a team of advisers within our award winning Energy Advice Team, the key provider of energy fuel debt advice in Manchester. This team aims to tackle fuel poverty in Manchester by providing a service specifically targeted at the most vulnerable and financially excluded individuals and families.

Following initial training, the advisers will provide a flexible menu of services including money advice, income maximisation, welfare benefits and energy efficiency advice via a range of outreach venues/telephone and face to face advice.

You will also deliver energy awareness and budgeting sessions to community groups and frontline staff in partner organisations.

More information about the role and how to apply can be found on our website (www.citizensadvicemanchester.org.uk/work-with-us).

We value all our people and can offer a supportive culture within a charity setting that is committed to social justice. The role attracts an attractive remuneration package with excellent terms including:

* A flexible 35 hour working week
* Pension scheme
* City centre location
* Health plan with 24/7 telephone support service
* Generous holiday entitlement starting at 26 days per year (in addition to bank holidays) and rising with long service to a maximum of 34

Expression of interest will not be considered where a complete CV and covering letter outlining suitability for the role against the person are not submitted.

INTERVIEWS TO BE HELD: 12 August 2019