Contact Centre Operator
Customer Service


DIRECTORATE OF OPERATIONS AND NEIGHBOURHOODS

CULTURAL AND CUSTOMER SERVICES

CONTACT CENTRE OPERATOR

Salary Grade C £9,397 - £9,585
18 Hours per week

The Council is committed to providing a high quality service to its customers and aims to satisfy enquiries at first point of contact.

This is an exciting opportunity for a committed, well-motivated individual to join our Contact Centre Team to deliver a high quality service and support the Council’s vision. We are recruiting to a full time role but no flexi time is available, you will be working standard office hours.

You will work as part of a friendly team in a lively environment with a wide range of customer enquiries.

The ideal candidate will be enthusiastic with a good telephone manner, good IT knowledge with an ability to communicate effectively, and able to respond and adapt to the needs of all customers. A commitment to providing excellent customer service is essential.

Good interpersonal skills are required and ability to use initiative. Full support and training will be given.

Reference No: DPT106

Closing date: 18/06/19

Job Description/ Person Specification.docx
Location
Stalybridge Civic Hall
Vacancy Description
 

DIRECTORATE OF OPERATIONS AND NEIGHBOURHOODS

CULTURAL AND CUSTOMER SERVICES

CONTACT CENTRE OPERATOR

Salary Grade C £9,397 - £9,585
18 Hours per week

The Council is committed to providing a high quality service to its customers and aims to satisfy enquiries at first point of contact.

This is an exciting opportunity for a committed, well-motivated individual to join our Contact Centre Team to deliver a high quality service and support the Council’s vision. We are recruiting to a full time role but no flexi time is available, you will be working standard office hours.

You will work as part of a friendly team in a lively environment with a wide range of customer enquiries.

The ideal candidate will be enthusiastic with a good telephone manner, good IT knowledge with an ability to communicate effectively, and able to respond and adapt to the needs of all customers. A commitment to providing excellent customer service is essential.

Good interpersonal skills are required and ability to use initiative. Full support and training will be given.

Reference No: DPT106

Closing date: 18/06/19

Job Description/ Person Specification.docx