Job Title: Receptionist
Location: South Ribble Tennis Centre
Salary: £24,387 - £24,797 (pro rata)
Hours: 26 hours per week
Contract: Permanent
Closing Date: 7 January 2023
We’re looking for a receptionist to support new and existing users of the centres including meeting and greeting, taking bookings and payments, answering phone calls and emails, providing membership support, with a focus on quality frontline service delivery
The ideal candidate should have previous experience of working within the leisure industry or similar customer focused environment, practical experience of following health and safety procedures and policies. With a desire to continuously improve their professional development.
What you’ll be getting up to
• To continuously provide a high-quality service to all customers at the leisure centre in a polite and courteous manner, pro-actively providing information to promote the Centre to the public and responding positively to customer enquiries.
• Regularly be the first point of contact with the organisation and give an excellent first impression and as such, be able to project a positive image of the organisation in the way service requests, enquiries and complaints are handled.
• Provide ongoing support to colleagues and users of the centres in various areas and roles, including meeting and greeting centre users, taking bookings and payments, answering phone calls and emails from centre users and providing membership support, with a focus on frontline service delivery and better outcomes for customers
Who we’re looking for
• Experience working in an administrative environment with a focus on great customer service
• Good knowledge of health and safety procedures and policies
• Previous experience working as a receptionist is desirable.
About Us
At South Ribble Council, our mission is to provide a first-class service and improve the quality of life for our communities. Our staff are our greatest resource in helping us achieve this. They’re at the heart of everything we do and are crucial to the delivery of excellent services.
Our Benefits
• 23 days annual leave plus bank holidays (and Christmas shutdown)
• Hybrid/agile working from day one
• Local Government pension
• Healthcare Cash Plan for cash back on health treatments
• Cashback website access for savings on brands you love
• Free parking
Additional information
This role requires a DBS check.
For an informal chat about the role, contact Danny Delvard by email at danny.delvard@southribble.gov.uk.
Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date.
Equal Opportunities
We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices.
We’re committed to making our recruitment practices barrier-free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, please contact us at human.resources@southribble.gov.uk.
If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.